Express your concerns and try to resolve the problem directly.

If you paid by card or PayPal. We use cookies to improve your experience of our website. If successful, you’ll get back the amount you paid by card.Ask for chargeback within 120 days (about 4 months) of when you paid or noticed the problem. Your card provider can ask the seller's bank to refund the money. If you've paid for something you haven't received, you might be able to get your money back. When you receive a payment for a product or service, you will have an option to refund that payment for 60 days after receipt.

You won't be able to ask if you noticed the problem more than 540 days (about 18 months) after you paid.If the seller disagrees with your claim, ask your card provider how to appeal under the chargeback scheme.There are different things you can do depending on how much the item cost.Check your card provider’s website for how to get your money back - you might need to look for 'disputed transactions'. This advice applies to If you don’t get your money back, you might be able to ask your card provider or PayPal to help. If successful, you’ll get back the amount you paid by card.Ask for chargeback within 120 days (about 4 months) of when you paid or noticed the problem. If you choose to do so, there is nothing you can do to get the money back through your bank as this will be viewed as money you have willingly paid out.

You won't be able to ask if you noticed the problem more than 540 days (about 18 months) after you paid.If the seller disagrees with your claim, ask your card provider how to appeal under the chargeback scheme.You won’t be able to use chargeback if you used your debit or credit card to put money into your PayPal account and then use that money to buy something.Please tell us more about why our advice didn't help.Getting your money back if you paid by card or PayPal You should try to get your money back from the seller first.

You can do this if you paid by debit or credit card or by PayPal and: your order hasn’t arrived; your order is faulty or … If you don’t get your money back, you might be able to ask your card provider or PayPal to help. Whether you are Although someone can not take back money they paid to someone else through PayPal, they can utilize When you receive a payment for a product or service, you will have an option to refund that payment for Sellers can also be victims of fraud, and PayPal recognizes this risk. PayPal is a versatile payment platform that allows you to do business with people all around the world without risking your personal bank account. If you paid by debit card, you can use chargeback however much you paid. If you can't find it, tell them you want to use the 'chargeback scheme'.Chargeback is when your card provider asks the seller's bank to refund the money to your account. Make your claim to the company which sends your statements - for example, if you have an HSBC Mastercard, make your claim to HSBC not Mastercard.If you’re not the main cardholder, you can’t make a section 75 claim but you could ask them to do it for you.You don’t have to complain to the seller before making a section 75 claim.

This is called a ‘section 75 claim’. If the seller is not responsive or you cannot get a satisfactory response, PayPal's You can file a dispute if you do not receive the product you ordered, receive the wrong product or if the product is not as it was advertised. Her articles have appeared in various online publications.Reviewed by: Alicia Bodine, Certified Ramsey Solutions Master Financial CoachReviewed by: Alicia Bodine, Certified Ramsey Solutions Master Financial Coach Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved.

If successful, you’ll get back the amount you paid by card.Ask for chargeback within 120 days (about 4 months) of when you paid or noticed the problem. If you can't find it, tell them you want to use the 'chargeback scheme'.Chargeback is when your card provider asks the seller's bank to refund the money to your account. You should make a section 75 claim when you can’t complain to the seller, for example, if:You can make a complaint and a section 75 claim at the same time but you can only get your money back from seller or the card company, not both.You can’t use section 75 if you paid through a third party - like PayPal, Amazon third-party sellers, a travel agent or a group buying company like Groupon or Living Social.Check the third party’s complaints procedure or consider If the item you bought doesn’t match its description or you didn’t receive it, If reporting your dispute doesn’t work, you might be able to use chargeback if there’s no money in your PayPal account and you used your debit or credit card to pay through PayPal.Chargeback is when your card provider asks the seller's bank to refund the money to your account. If you choose to refund a payment, click the \"Issue Refund\" button that will appear on the transaction-details page of the payment. You won't be able to ask if you noticed the problem more than 540 days (about 18 months) after you paid.If the seller disagrees with your claim, ask your card provider how to appeal under the chargeback scheme.Tell your credit card company that you want to make a claim under section 75 of the Consumer Credit Act. PayPal provides buyers with Tara Kimball is a former accounting professional with more than 10 years of experience in corporate finance and small business accounting. This is known as the 'chargeback scheme'.