Our couch has held up very well and we have had it for over 3 years with no issues. We bought a leather couch from the Macy's furniture store. Karen was great and gave us great service every step of the way! I called again and asked them to reverse this charge since I cancelled this order. 32 reviews of Macy's Furniture Gallery "A huge furniture store on the ground level of the Target mall. Robert, my sales person, looked up my previous purchase for comparisons. You're out the $198 unless you want to buy one of the mattresses (and look at those reviews before you buy-ugh!) For Damaged/Defective merchandise please call Macy's Customer Service at 1-888-822-6229.© 2020 macys.com is a registered trademark. Query Of Furniture Sales: 1.800.456.2297. They emailed and confirmed the delivery date and time window of 8-10 am. Macys review from Decatur, Texas with 1 Comment: Purchased a modular sectional and paid the $200 delivery fee (which is ridiculous in itself!!). Save shipping fee on orders above $25; Pay via cards, netbanking, gift cards etc. They say if you don't use the warranty within the warranty timeframe, they'll give you a voucher for $198 (the price of the warranty). This store has horrible customer service and do not get scammed into purchasing the protection plan!Ileana was great. The salesman said this delivery company is far superior to their own Macy's delivery, what a sucker I was! It was after closing, but she assured us it was ok, and went up and beyond to help us open a Macy's account.

However, the hell began when I finally got notice of the return amount on my credit card.

Upon arrival of it to the warehouse they called me to schedule the delivery. They will not honor the voucher on any "direct ship" item--which means that anything decent looking and within my price range was a NO!

He was direct and provided the information I was looking for to make my second purchase. This is why they get two stars instead of one.I bought a couch from the sales associate Allen. Anyway, we are returning a mattress and buying a new, more expensive one that is a floor model. Here I was rejoicing over not living in California from all their infectious disease issues from the horrific homeless catastrophe, while Denver has the Flat Earth Convention, and the scheduled talks are already filling up. The date for the return came, and the delivery men were again really wonderful. The prices listed in the showroom do not include a delivery fee ($140 for 4 side chairs). Contact us at 800-289-6229 within 30 days of delivery to request a return. Not sure how to choose? My boyfriend and I have both worked in retail and customer service and we were both so grateful for her help. Delivery method will be done on the selected method. I one time I did try to use it -- "it was not covered under the plan".

However they still charged me for the box spring after my order was cancelled. They had all 4 models for us to test out as well as many other beds to try out. Thank God as I am 77. Thank you, you have successfully subscribed to our newsletter! Macy's provides white glove delivery, set up, inspection and more for furniture.

What a scam. Mattresses in a Box shipped directly from our vendor to your home may be returned for preference reasons within 120 days of receipt by contacting Macy's Customer Service at 1-888-822-6229.

The radley couch is a good choice and I'm happy with it! No wonder they're struggling to stay afloat.Bought a couch from here last year. Yes they believe that the earth is flat and we are not falling off because of the ice mountains along the edges that hold us from this fatality. The experience in store was great, the sales associate helped us out and even let us know that we could think about it overnight and get the same deal the next day. I called customer service, waited on hold for 10 minutes and then they told me they would be there at 11:11 am. I now have to wait another week inorder to regain access to my funds for a purchase I cancelled over a month ago.I purchased a leather motorized sofa and two matching chairs/recliners.