Menu Free Demo. (From version 9.1.03) Tasks allow you to collaborate with other users by requesting and completing items to be actioned.

Using Yellowfin technology as the platform, Remedy Smart Reporting offers drag-and-drop simplicity for formatting and data selection.

You will probably find that you don't personally use all the components listed below, but having a basic understanding of what they are will help you understand how everything slots together.This is a connection to a database that provides all the data to make up your report.

A view is a metadata layer, between the data source and the report, which specifes the fields and logic required for users to build reports.Once a data source connection and view have been defined a user can create a report based on them. BMC Remedy OnDemand includes the industry's leading asset and inventory management solution, … In this topic

This set of tutorials is designed to get you into the system, and ready to begin building content.Once you've logged in for the first time and explored the basics you may wish to start building content.


This set of tutorials is designed to get you into the system, and ready to begin building content. The following languages are supported:Explore the new features available with BMC Remedy Smart Reporting and understand how reporting works.Understand the new enhanced features available with BMC Remedy Smart Reporting.BMC Remedy Smart Reporting allows you to create multiple types of reports.This video provides a description of the different types of reports available.Performance based reports using pre-defined indicators allow you to review performance of the teams, and system among other criteria.This video provides an introduction to the out of the box KPI reports.When first learning to use BMC Remedy Smart Reporting it's a good idea to familiarise yourself with the core components available. You can create rich data visualization, interactive charts, and cross-application reports.The following diagram shows some of the key features of Remedy Smart Reporting:BMC Remedy Smart Reporting supports the locales provided with BMC Remedy AR System, except Russian (RU) and Korean (KO). Gartner Magic Quadrant for IT Service Management ToolsBMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Tasks may be related to content creation or correction, or actions to be completed outside of BMC Remedy Smart Reporting.When first starting to use BMC Remedy Smart Reporting, you will need to learn how to setup, login, and navigate the system. Explore the tutorials below to learn how to create specific visualisations.When you've created sets of reports and charts you'll need to learn how to group and display these together through the use of the dashboard.

Orientation; Quick start; Key concepts; User goals and features; Use cases; Using . If a customer calls customer service to report a service problem, such as Internet access or telephone problems, the customer service agent would open a Remedy ticket.
This documentation supports the 9.1 version of Remedy IT Service Management Suite.To view the latest version, select the version from the If you are new to the Remedy Smart Reporting product, the information in the following sections introduce you to product features and describes the interface including the reporting capabilities and the administering and configuration details for system administrators.Remedy Smart Reporting is an easy-to-use, web-based report writer for non-technical users. Expand on the creation basic explored in the previous section.Once you've started writing reports, you will need to learn how to add charts to enhance your report display. Bmc remedy reporting tutorial in Title/Summary.

Currently, BMC Remedy Smart Reporting does not provide support for other locales. Explore the following tutorials to learn how to create and link up content through dashboard tabs.Once you've explore the tutorials outlined above, you may find that you need to implement some more advanced reports in order to achieve more detailed and complex results.Depending on your role, and the task you want to perform, open the links in a new tab to get started with BMC Remedy Smart Reporting. BMC Remedy User. You can use the tool to reuse components such as source connections and views. © Copyright 1991 - 2018 BMC Software, Inc. © Copyright 1991 - 2018 BladeLogic, Inc.BMC Remedy Smart Reporting's content, users, settings, and security are all managed through the Administration area.