The customer service team kept me updated regularly and sent me pictures while my new home was being built.The after sales service has also been excellent. When you are buying a new home, having someone you can go to for anything is invaluable, and … So unprofessional, incompetent and inconsiderate… We didn't and now Bloor denies them ever being in our property to fix original issues. Very few issues found which were all sorted very quickly via the Site Manager. When the head of customer care Western won't give you his name it screams to me there is something wrong or is Mr Philips just a broom cupboard employee who is paid to be rude and obnoxious? I will be sure to pass on your feedback to the team. Meeting Jenny has changed our house search journey remarkably. We felt really supported when picking the options for the house, and we never felt rushed - we were given guidance and space, which meant that we ended up with exactly the options we wanted. Were you a regular at the Royal George in Ipswich back in the 1970s? I bought a house from Bloor Homes with a faulty conservatory. Our home is finished to a high standard and we are very pleased with the overall process. Bloor led myself and a number of neighbours to believe we were going to live in a quiet Cul de sac. Unfortunately, Astley was not available as show home at Banbury Raise so we drove to Southampton and that was it, we have found our dream and forever home. During office hours (8.30am to 5.30pm Monday to Thursday and 8.30am to 5.00pm Friday) a member of our Customer Care team will confirm receipt of your complaint within 24 hours of receipt. "However, existing residents need to be cared for and considered during the construction process. "After careful consideration of the work required, the working methods proposed, the space available, and above all the safety of the workforce and highway users, the decision has been made to close Canon Pugh Drive for the duration of the works. I will certainly pass your lovely comments along to the team at The Grove, Worcester, they will be thrilled. Jenny was very courteous, and she took her time going step by step and answering all our questions. Holmes Chapel, CW4 8BE. Bloor hired their own trusted partner to conduct a survey which concluded that substantial amounts of work were needed to remedy the problem. Any question we asked, they would always find an answer and explain to us in an uncomplicated manner. We have been shown few houses, but something was missing until we been told about Astley. This isn’t happening.". 3 talking about this. Mr Chapman also said there are fears of structural damage and expressed disappointment at the lack of communication from the developer. 23 comments. Following the conversations with customer care I had flooring removed and industrial dehumidifiers put in the house for a few days and flooring refitted. Bloor hired their trusted partner to conduct a survey which concluded that substantial work was required to remedy the issue. - Credit: Sarah Lucy Brown. We really appreciate Jurgita for her time and the support since the reservation of the property towards the end. We have called the office and thankfully Jenny answered the phone. We were updated at every build-stage and every question was responded to promptly, which meant that we felt secure and well-informed throughout. Adam was in contact with us every other day with updates and progress reports and did everything he could to help us. 2 reviews. Definitely Recommend!!! Our Bloor home. In a historical countryside location, whilst being within easy reach of Colchester town centre … I would thoroughly recommend them to any of my friends and family. Covid safety measures were all in place, protecting us. We were immediately reassured that everything would be dealt with within our timescale. Redhouse Farm - TowcesterOur Journey started with Bloor last year in September - when we decided that we need more space. We would like to express our gratitude to Jurgita and Kate (Fen Meadows, Southampton) for the great advice and guidance throughout the process of buying our new home. Please do not make the mistake we have by buying from Bloor Homes. A word of advice to any new Bloor purchaser......please, if you have a problem document all correspondence via email regardless of whether site resolve the issue. Bloor Homes have been nothing but helpful from beginning to end. We had similar issues with Bloor Homes. 4 were here. Housebuilding contributed £161m of operating profits, dwarfing Triumph’s £23m. Our build was even completed ahead of schedule.Buying a house may seem daunting - especially during the pandemic - but as first-time house buyers we felt supported every step of the way. Were they? As a first purchase, we weren't entirely sure what to expect, but both Becky and Jenny have been so helpful & friendly. I had a good time at bloor homes it was a very prodctuive work place and I would referr anyone to work there, the people are really nice and everyone gets along. The conservatory in the house is faulty. "Bloor Homes apologises for any noise or inconvenience caused during these necessary works and thanks the local residents for their understanding during this period.". They are both so friendly, welcoming and helpful that we feel we can go to either of them for anything we might need. They have been knowledgeable, extremely helpful, efficient and a pleasure to deal with.We did encounter some issues with the build due to the extreme drop in temperature. 'His bravery inspired so many': Mum on losing husband, 29, to cancer. Hi there Ian, thank you for taking the time to share your experience with us. Now that we are in our beautiful new house, the sales team and site manager have been attentive, without being intrusive. Alexis is a real credit to Bloor homes...keep up with the great work . Having purchased a number of brand new properties from different builders I am really disappointed now to be left on my own with issues caused by negligence of the build. I was made aware that some homes will be eventually build and released at Banbury Rise and again Jenny has kept me up to date, she called me even where there was no news just to give me that reassurance that she does remember about us and how important this house is for us.Luckily, last week we had the call we were waiting for. We are known for our unique approach to building, only placing new homes for sale in carefully selected areas. On the back of this report, Bloor Homes just simply responded that they wouldn't do anything about it. We know there’s more than just one thing that goes into buying a new home, just like there’s more than one thing that goes into creating one. I did an early bird today for a Bloor Chesterton Home at Bushby Fields. A NEW GP surgery could come with plans for hundreds of homes in Rochford. I have found them both very helpful, friendly and approachable especially as I couldn’t decide on fixtures and fittings they both reassured me my choices were right. Bloor confirmed this but wanted their flooring company to give a second opinion. Compare pay for popular roles and read about the team’s work-life balance. Due to the review left the manager has attended to look at the mould and I was shocked to hear it is normal drying process and you would expect it (3 years after the purchase??). House was stunning. Our industry faces testing times, which is why we're asking for your support. I expect any new build to have its problems but ours must take the biscuit. Our Bloor Homes sales advisors, Jo & Abby, have constantly gone above and beyond for us. Minor building issues though I.e. After my sister and brother in law bought a house at Manor Farm Fields it made me think and decided to buy one as the house was finished to a high spec I would like to thank Sophia and Tia for all there help. I will gladly pass these on. Took the matter to CEO and I was disappointed to be responded by Customer Service manager who has already given me misleading information before and wasn't interested in trying to resolve the matter and not even looked at the file. Assisting with the extras and helping with every small question we had - made the whole journey so simple. At the customer walkthrough, 7 days prior to completion a number of issues were identified, including very low pressure with the boiler and I was told they would all be fixed for completion. A spokesman for Bloor Homes said: "As part of the building process, it is necessary to construct deep drainage to facilitate the development. Hi Dominic, Thank you for a lovely 5* review! Karen, thank you for a fantastic 5* review! Also he confirmed this is within Bloor Homes standard. And you’ll be no exception. It has been quite a journey for us to get to this point but Sheila and Lex have helped us every step of the way. We would thoroughly recommend Bloor to anyone - brilliant sales team, lovely houses, quality build and fantastic after care service. For over 50 years we‘ve been proud to put our homeowners at the heart of every decision we make, evolving our standards into Bloor Standards. © 2021 Trustpilot A/S. Acton residents have expressed anger at a nearby housing development which they claim is causing vibrations that could damage their homes. The conservatory was faulty, very cold. Now the mould issue is mild due to me airing the house out but discovered new patch on the ceiling which we couldn't see before due to cupboards being in the way. Sarah, thank you for taking the time to leave a review. The customer care team should really lose the word "care" because it is non-existent. Jade and Julie were wonderful in the sales office and the site managers Josh and John have been there for everything since we moved in. The NHBC and most house builders prefer you to write a letter to record any problems with your new home. Menu. Acton resident Nigel Chapman has expressed anger at the noise and vibrations from the development 4 were here. Bloor Homes is building 100 properties in the village In particular I would like to mention the excellent support offered by sales advisor Emma Mitchell who has made sure every query we had was answered in the most pleasant and professional manner. Perfectly placed, this beautiful collection of homes offers the best of both worlds. Looking forward to being able to see my house. Liz and Emily were both fabulous throughout the process - and have always were there for us to help. Bloor homes (Gail & Alexis) have been amazing throughout the whole process, being first time buyers this really put us at ease. We are looking forward to our completion day and thanking Emma in person. Both have been a pleasure and great source of strength in our house search. On the back of this report Bloor Homes wrote to us saying they wouldn't do anything about it. Show 2 homes at this development. Having moved into my new home I discovered gradual increase of a damp/ mould smell which carried on increasing over time. Cannot recommend them more. Testimonials But neighbours have become frustrated after contractors began piling steel in nearby Canon Pugh Drive and said it has caused "major trauma" for residents. My wife and I have been very impressed with the experience of buying a property from Bloor Homes at Hereford Point. By Emily Roberts @emily_s_roberts The plans for Basingstoke Golf Club. The main issue being that our downstairs flooring is not level. Useful. I have never dealt with such unprofessional and rude people in all my life. Flooring company came and agreed it wasn't level but said it wasn't the flooring that was causing but the ground works - back to Bloor. Acton residents have expressed anger at a nearby housing development which they claim is causing vibrations that could damage their homes. I will gladly pass on your kind words to Tia & Sophia they will be thrilled! We strive for 100% customer satisfaction in these two areas so it is a delight to read of your kind words. We couldn't recommend enough. Complaint against Bloor Homes We bought a house from Bloor Homes which includes a conservatory. Recently my husband & I have been exploring a purchase of a new home. This was signed off by the Site Manager! "Bloor Homes and Suffolk County Council, in its capacity as highways authority, investigated all other options, but to carry out the works, closure was deemed to be the only viable option. Uncover why Bloor Homes is the best company for you. Buying a home from a distance during lockdown has had its challenges but Emma made sure that we were fully confident to reserve the plot and prepare for taking ownership. Bloor Homes sold 3,023 properties in that time, with the average price of £300,000 — up 12% on a year earlier. Acton resident Nigel Chapman has expressed anger at the noise and vibrations from the development, Bloor Homes is building 100 properties in the village, Changes to parking system at Ipswich Hospital, Work set to start on new Ipswich retail park after plans given green light, Suffolk landmark's demolition to feature on TV's Scrap Kings, Woman admits causing death of motorcyclist by careless driving, Woman jailed for stealing perfume from Boots in Ipswich, Woman taken to hospital after car leaves road near Ipswich, Residents' anger at 'incredibly loud' noise from 100-home development, Village pub needs extension to survive Covid restrictions. We build high quality homes at sensible prices. Bovis Homes, one of Britain’s biggest housebuilders, recently had to set aside £7m to repair poorly built new homes sold to customers, and its interim boss publicly apologised to customers. Bloor Homes at Colchester - Coming Soon A charming collection of 2, 3 and 4 bedroom homes in a desirable area of Colchester, Essex. Bloor Homes is yet to start collecting reviews. Not often I go and post reviews but this time it is different, and I must share my experience. My partner and I are first time buyers and when starting off didn’t have a clue where to start when buying our own home. We have just reserved a property as first time buyers here at Hilltop View! With covid I’ve not been able to see my house so they have even sent me photos of what it’s looking like which I greatly appreciate which has made me feel better as buying a new house is a big thing. Location – Bloor Homes at Colchester is positioned on the south west side of Colchester. 23. I was assured the house would have dried out within 2 years coincidently this is when the warranty is ending. The house should have never been signed off and handed to us without completly dring out the areas affected by the leak. Bloor prides itself on a high standard of specification and finish; large windows, high ceilings and well thought through storage solutions are all key components of every house we build. GB. The freedom to get out there and move to your dream home. I could feel that warm and inviting energy over the phone and Jenny booked us in for an appointment same day. A big thank you to both. I can only say how exceptionally professional, friendly and efficient Sophie has been in looking after us, on other occasions Danielle has also addressed our concerns. Community Page for anyone living in or around Bloor Homes at Anstey. Never pushy, both Luci and Angela did a great job in ensuring we made the best choice for our new home. We have been in our new home for just over a week and we absolutely love it. 3, 4 and 5 bedroom homes from £294,995 to £354,995. We had our first buyer pulling out after 2 weeks into the process, but both ladies were very supportive and we were back on track very soon. We can't prove they were and are now having to expense a problem they created. We recently reserved our new home at Blythe Valley. Productive work place. I've even recommended to others and two friends have also bought on the site! we have had to chase and chase issues since day one. We couldn't have asked for more. She was amazing and extremely helpful when we met her, and she pointed us towards Banbury Raise and started our amazing journey with Bloor Homes! We even put in a formal complaint last October. No need to register, buy now! The Bloor Group began building houses over 45 years ago and today is one of the largest privately owned house-building groups in the UK, building in excess of two thousand homes each year. If we had any problems gail and Alexis would sort them out asap, they always kept in touch and updated us on a regular basis. Shenaz, thank you for taking the time to leave a fantastic 5* review. DO NOT BUY FROM BLOORAlthough we love our property, the aftercare has been shocking. I cannot praise their knowledge and genuine interest in helping potential homeowners. Developer Bloor Homes is … We would not hesitate to buy another Bloor Home … I would like to say a big thank you to the girls in the office Louise and Zoe at the bloors himley meadows site in wombourne , for making our new house purchase run smooth and enjoyable , any questions we had was answered swiftly, and honestly and I would recommend bloors homes to anyone who is looking for a beautiful home in lovely location with a top class customer services team thanks.
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